The after-action review
The coaching report your officers get after every scenario
When an officer finishes a CodeBlu scenario, they get a written review: competency-by-competency scoring, specific coaching on what to say differently, and a recommended next step. It is consistent feedback on every rep, without a supervisor grading each one by hand.
Consistent across the roster
Every officer gets the same structured review on every scenario, without a supervisor grading each one by hand.
Scored per competency
Feedback is scored against the CodeBlu C1-C8 framework, so the same competencies are assessed the same way every time.
Documents the work
Each review is a written record of the rep that supports your de-escalation training documentation under C.R.S. 24-31-315.
What is in every review
The sample below is a real review. Here is what each part is, and why it is useful to the supervisor responsible for training.
- 1
A score for each competency
The competencies the scenario emphasizes are each scored on the CodeBlu C1-C8 framework, so the same skills are measured the same way on every rep, for every officer.
- 2
The reasoning behind each score
Every competency carries a short note explaining what drove the score, tied to what the officer actually said and did in the conversation.
- 3
What went well
Specific strengths are called out and anchored to real moments in the call, so an officer can see exactly what to keep doing.
- 4
What to work on
Areas to improve are concrete and actionable rather than vague notes, so the next rep has a clear focus.
- 5
Better words to use
The review suggests alternative phrasings: the specific words an officer could have used in a tense moment. It is the most concrete part of the coaching, exact language rather than a note to 'show more empathy.'
- 6
The officer's own notes
Anything the officer jotted during the call, the medications, the disposition, the plan, is captured alongside the review, reinforcing the documentation habits the job already requires.
- 7
The full conversation
The complete transcript that produced the scores sits right below the review, so nothing in it is a black box.
In the app, the officer also receives a recommended next scenario to practice. That action is turned off in this read-only sample.
This is an example of the review an officer receives after a scenario. It is shown read-only; the practice and self-rating actions an officer would have are not active here.
After-action review
Competency scores
The competencies this scenario emphasizes. The overall score is the average of these.
- C1 Officer self-regulation under stress9/10
Held a calm, measured tone from contact through close, never matched David's distress or crowded him, and let patience carry the moments where David pushed back.
- C4 Communication and rapport8/10
Active listening and an accurate reflective summary visibly moved David from 'leave me alone' to 'maybe I could try'; the next gain is naming the specific emotion, not just the difficulty.
- C6 Crisis and mental-health response8/10
Read crisis over crime, screened for lethality and means at the right moment, took context from the reporting party first, and moved toward voluntary care with a family handoff; pairing the resource plan with a short-term crisis plan would close the highest-risk window.
The officer responded to a welfare check on David, an adult male in mental-health crisis after a job loss and stopping his medication, and correctly prioritized gathering information from the reporting party before approaching the door. Throughout the contact the officer held a calm, non-coercive tone, used a strong reflective summary that earned David's trust, and conducted a timely lethality screen that confirmed no active plan and no means. The officer then built a concrete, collaborative plan, restarting medication with David's prescriber, connecting him to unemployment and job-seeker resources, raising counseling, and arranging for David to stay with his mother, and brought the reporting party into the plan before stepping away. It is a strong model of crisis-first de-escalation. The two refinements that would take it from strong to exemplary are deeper affect labeling in the early high-arousal phase, and adding a short-term crisis plan, a number to call and a safe person for tonight, alongside the longer-term resource steps.Read full summaryShow less
Strengths
- C6Gathered context from the reporting party first. Before approaching the door, the officer stopped to speak with Linda, asked to see the text, asked about weapons in the home, and drew out the background of the job loss and David's withdrawal. This is correct crisis-intake practice and gave the officer a clear read before making contact.
- C4A reflective summary that built real rapport. After David opened up, the officer paraphrased accurately and without judgment: 'You're feeling like a failure, you're off your medication, the last three weeks have been really challenging, you lost your job, and you're feeling like the walls are closing in, is that right?' David answered 'Yeah, that's exactly it,' a clear sign the officer had earned trust through listening.
- C6A direct lethality screen at the right moment. When David said 'I just want it to stop,' the officer asked the question directly rather than around it, establishing no active plan and no means, which appropriately informed the disposition.
- C6Framed the encounter as help, not enforcement. Early and clearly, the officer told David 'You're not in trouble; your mom was just worried and I'm here to see if there's anything we can help with.' That non-criminal framing lowered David's defensiveness and moved him toward engagement.
Areas to improve
- C4Label the feeling, not just the difficulty. After David said 'I feel like I'm drowning and nobody even knows I'm there,' the officer answered 'It sounds like a tough situation.' David's pushback, 'Tough? It's not just tough, it's everything,' is the tell that the reflection did not reach him. Naming the specific feeling, something like 'It sounds like you feel completely invisible, and exhausted from carrying this alone,' lowers arousal more effectively than naming the circumstance.
- C6Add a short-term crisis plan beside the resource list. The five steps the officer built, medication, unemployment, job-seeker help, counseling, and staying with his mother, address David's longer-term stressors well. The one addition that closes the highest-risk window is a plan for the next few hours: a crisis line number, one specific safe person to reach tonight, and a clear 'if it gets worse, do this' so David is not left to manage a spike alone before the longer steps are underway.
Try it differently (3)
You said: It sounds like a tough situation.
Consider: It sounds like you feel completely invisible right now, like no matter how hard you try, nobody sees how much pain you are carrying.
Why: Naming the specific emotion (invisibility, exhaustion) rather than the circumstance ('tough') is more likely to lower arousal and signal genuine understanding. David's immediate correction shows the original phrasing did not land.
Show 2 moreShow fewer
You said: We can start by fixing it one small step at a time.
Consider: Before we make any plans, I want to make sure you are safe tonight. Can we figure out together who you would call if this feeling gets bigger after I leave?
Why: Anchoring immediate safety before problem-solving sequences the conversation the way crisis guidance recommends: stabilize and safety-plan first, then move to longer-term resources.
You said: Your mom Linda is here for you and I'm here to help you figure this out. Would you like help?
Consider: Your mom Linda is right outside because she loves you and got scared. Would it be okay if she came up here with us while we figure this out together?
Why: Turning the family connection from a statement into a concrete, low-pressure offer brings the support person into the moment and reduces isolation, rather than leaving the connection abstract.
Officer notes
Captured by the officer during the scenario.
David - adult male welfare check. Off his meds (sertraline), Dr. Evans on Maple St. Lost his job about 3 weeks ago, not sleeping. Denies any plan or intent, says no weapons in the home. Mom Linda on scene, agreed he stays with her tonight. Plan: restart Rx, call unemployment, job-seeker help, look into counseling.
This review is AI-generated training feedback. It supports, and does not replace, evaluation by a human instructor.
View the full conversation (64 turns)
Dispatcher
Adam 324, respond to a welfare check at 1280 Sycamore Court, reporting party is a family member on scene, no weapons known, requesting contact with an adult male who has not responded in two days.
Officer
Copy.
Scene
On scene, 17:01. You pull up to a modest single-family home in the early evening. The porch light is on, and a woman stands near the street with her phone in her hand, hugging her arms; she starts toward you as soon as you park. The front door is closed, curtains drawn, with a light on somewhere deep in the house.
Officer
Hi there, my name is Officer John. How can I help you?
Bystander
Officer, thank goodness. I'm his mother, Linda. I haven't heard from my son, David, in two days. He sent me a text that really scared me, and now I'm just so worried. He's in there somewhere, I can see the light on. Please, can you check on him?
Officer
What did the text say? Is it on your phone?
Bystander
Yes, yes, it's right here. Let me find it. Here, it just said... "I can't do this anymore. I'm so sorry." That's all. It was sent two days ago. I've been calling and texting but nothing. I'm just terrified something happened to him.
Officer
Okay, go ahead and wait here and I'll go check out the house.
Bystander
Please be careful. He's not... he's not like this usually. He's just been so stressed lately. Thank you for coming.
Officer
Okay, does he have any weapons or guns or knives in the home?
Bystander
No, no, he doesn't have any weapons. He never has. He's just... he's just going through a hard time. Please, just make sure he's okay.
Officer
What exactly happened, do you know?
Bystander
Well, he lost his job about three weeks ago. He's been really down since then. I tried calling him last week but he wouldn't talk to me. Then two days ago that text came and I haven't heard from him since. I just... I'm so worried about him.
Officer
Alright, thank you. I'll go try and talk to him at the front door.
Bystander
Please be...
Officer
Hey David.
Officer
Hey David, this is Officer John. Are you in there?
Subject
Yeah. Yeah, I'm here. Who... who is this? What do you want?
Officer
This is Officer John with the police department. Your mom Linda called us.
Subject
My mom? She... she called the police? I didn't... I didn't want this. Look, I'm not doing anything wrong. I just need some time to myself. Please just leave me alone.
Officer
I understand, we're just here doing a welfare check. Would you mind coming outside and talking for a minute? I heard you're having a hard time.
Subject
I can't. I just... I can't do this right now. Everything is too much. I lost my job, I can't pay my bills, and now the police are here. I'm a failure. Just go away, please.
Officer
So first of all, you're not in trouble. Your mom was just worried about you and she called us, and I'm just here to see if there's anything we can help with, if you need any resources, to see how you're doing.
Subject
Help? What kind of help? I don't need anyone telling me what to do. I just... I can't sleep. I haven't slept in days. Everything feels like it's closing in on me. I stopped taking my medication because... because what's the point? I'm useless. Just leave me alone, okay? Please.
Officer
It sounds like a tough situation.
Subject
Tough? It's not just tough, it's... it's everything. I feel like I'm drowning and nobody even knows I'm there. I just want it to stop. The noise in my head, the worry, everything. I can't keep doing this.
Officer
When you say you just want it to stop, do you have a plan for hurting yourself or committing suicide or killing yourself?
Subject
I... I don't know. I just... I can't see a way out. I'm so tired of feeling like this. But no, I don't have a plan. I just... I don't know what to do anymore.
Officer
Okay, do you have any guns, knives, weapons in the house?
Subject
No. No weapons. I don't have anything like that. I just... I just need someone to understand. I'm not angry, I'm just... I'm scared. I feel like a burden to everyone. My mom, my friends... I pushed them all away. I'm sorry, I'm sorry, I just can't think straight right now.
Officer
Right, so you're feeling like a failure, you're off your medication, the last three weeks have been really challenging, you lost your last job, and you're just kind of feeling like the walls are closing in. Is that right?
Subject
Yeah. Yeah, that's... that's exactly it. It's like I'm trapped in my own head. I don't know how to fix it. I tried, I really did, but nothing works. I just feel so alone.
Officer
That's really hard, yeah. Well, your mom Linda is here for you, and I'm here to help you figure this out. Would you like help?
Subject
I... I don't know. I don't want to be a burden. But... yeah, maybe. I just don't know what kind of help. I can't just... I can't fix this by myself anymore.
Officer
We can start by fixing it one small step at a time. Like, first of all, we could try and get you back on your medication. Do you know the name of that, and do you have any more?
Subject
It's... it's called sertraline. I think I have a few left in the cabinet. I don't know if it'll even help anymore. But yeah, maybe. I just... I don't know if I can trust anything right now.
Officer
So let's start taking that again, and if you need more we can get a hold of your doctor, try and get that prescription filled. Was it a local doctor you saw to get that?
Subject
Dr. Evans. She's on Maple Street. I... I haven't been back since before I lost the job. I don't even know if she still takes my insurance. But yeah, maybe we can try. I just... I don't want to be alone with this anymore.
Officer
Yeah, that's what we're here to help figure out.
Subject
Okay.
Officer
So we can get the sertraline started back up with Dr. Evans again. Do you have her phone number by chance?
Subject
I... I don't have it memorized. But I think it's in my phone. Or maybe on a card from the office. I can look for it.
Officer
That sounds good, yeah. I could also try and look it up online for you.
Subject
Yeah, that would be... that would be good. Thank you.
Officer
Yeah, go ahead.
Subject
I just... I don't know if I can do this. What if it doesn't work? What if I'm just... broken? I'm scared, okay? I'm really scared.
Officer
Yeah, there's always hope. So the other part of this too is that I know you lost your job, but there are also community resources we can help connect you with, like a job search hub where employers can connect with you. You can also do reskilling and training if you need to update your skill set, and you could also potentially apply for unemployment depending on your situation.
Subject
Unemployment... I didn't even think about that. I just... I feel like I've failed at everything. But yeah, maybe. Maybe I could try. I just... I don't know where to start. Everything feels so overwhelming.
Officer
Could we start by making a list? Do you have a pen and paper with you?
Subject
Yeah, I think so. Let me... let me find something. Here...
Officer
So first, you can write down to restart your medication with Dr. Evans, was it? Off Maple Street? With sertraline?
Subject
Maple Street. It's on Maple Street. But yeah, that's...
Officer
Yeah, start by restarting your prescription. Second, you can look at unemployment. Third, you can try and get some job seeker help with the state, if there are resources available for you. Fourth, if you need more mental health support, you could reach out to local counselors and see if you can get some counseling or talk to a mental health professional and get some more headspace. And then after that, your mom's here for you, so you could try and stay with her, talk to her and see if that's a possibility, and go from there, okay?
Subject
Stay with... Mom? I... I don't want to impose. But... yeah. Yeah, maybe. I just... I can't stay here alone right now. It's...
Officer
Yeah, I'll go check in with her, okay? So hang tight and I'll go ask her, and we'll go from there, okay?
Subject
Okay. Okay, I'll... I'll wait here. Thank you. Please... please don't take too long.
Officer
I'm going to step over and talk with your mom for a minute, then I'll be right back. You're not going to be on your own tonight, okay?
Subject
Okay. Okay. Thank you.
Officer
Linda, he's doing alright. He's agreed to get back on his medication and we put a plan together. The main thing tonight is that he should not be by himself. Would it be okay if he stayed with you for a few days?
Bystander
Yes. Yes, of course. I'll take him home with me right now. Thank you, officer. Thank you so much.
Officer
David, your mom is going to take you back to her place tonight so you are not alone. We'll get the doctor's office and the rest of the list going tomorrow. Does that sound okay?
Subject
Yeah. Yeah, that sounds okay. Thank you. Really.
Officer
You've got people in your corner. Let's get a few of your things together and over to your mom's.
Dispatcher
Adam 324, copy. Back in service.
See it run for your department
A private demo walks your training staff through the full loop, from the voice scenario to the review above. Pricing is a flat annual department license, payable by purchase order.
Want to try the voice scenario first? Take the demo.